Lumos Firefly

The productd are awesome. Yhe customer service was terrible. I had to reach out to them to remind them i paid for tbr products so they can ship it out. After that inquiry they noted they would get back to me. They never did, they allowed the email notification that my items were shipping as their follow up. One of the items did not made no mention on the page will not sync with thr light remote the helmet ships with. You have to purchase the other remote. Only after searching forums did i learn. When reaching out to support they were like yeah sorry it wasnt clearer…. 3 stars for good product lost two for bad service.

Great customer service

I purchased two firefly lights a couple months ago. (Pretty expensive) and one of them stopped working. I contacted Lumos, whoever and wherever they are, and they replaced the light, after I sent a video showing that it didn’t work. The lights function very well. I have had a Lumos helmet for a few years and it has always functioned well. I’m not sure if they make me more safe since drivers pay no attention to anything. I hope the helmet and tail lights make me more safe and visible. I know that when I see another cyclist they generally have a small tail light that is not very bright or easy to see. I think with a Lumos helmet and taillight/turn signals I am much more visible and there is more of a chance that I won’t be crushed by a speeding car. As long as the driver isn’t impaired by drugs/alcohol, or texting. Safe travels to the Lumos community.

Terrible service. I have received a defective light and made numerous attempts to contact Lumos. They have not responded nor to my request for return. Stay away and purchase a different light for your bike as I am out $90