Support Resources

caution

This documentation is outdated and only applies to partners with existing Minis. Please check back soon for new platform announcements.

When merchants have questions about setting up your Shop Mini or other specific app features, it’s important that you have the right support and enablement resources readily available on your website.

Building Support Resources

To ensure that your existing and new merchants understand how to use your new Shop Mini, we recommend building enablement resources such as:

• FAQs
• How-to Guides and walkthroughs
• Best practices on using your app
• Contact information if merchants want to reach your team

As an example, check out Tolstoy’s support documentation here.

For an overall look at best practices when launching your Shop Mini, please see this resource.