Shop Rewards Terms and Conditions

Last modified: May 2, 2022

The Shop cash rewards program (“Shop Rewards”) is offered by Shopify Inc. and its affiliates (“Shopify”, “we”, “us” or “our”). Participation in Shop Rewards is subject to these Shop Rewards Terms and Conditions (“Shop Rewards Terms”), the Shop Terms of Service, the Shopify Privacy Policy, and any other agreement you may enter into with Shopify from time to time (the “Shop Terms of Service”), which are incorporated herein by reference. Any new features or tools that are added to the current Shop Rewards offering will also be subject to the Shop Rewards Terms.

1. Eligibility

In order to participate as a Rewards Member in Shop Rewards you must reside in the United States and be 18 years of age or older with a valid Shop account in good standing (“Shop Account”). You may only have one Shop Account and may not share memberships or have multiple memberships. However, there may be more than one Shop Account in a household. Memberships cannot be merged or transferred. During the initial phases of Shop Rewards, Shopify may make Shop Rewards available on a rolling or staggered basis such that not all individuals will become eligible for Shop Rewards at the same time or receive the same benefits. By participating in Shop Rewards you agree to the Shop Rewards Terms. If you do not agree to the Shop Rewards Terms, do not participate in Shop Rewards.

2. Promotional Offers

  1. As part of Shop Rewards, Shopify may, in Shopify’s sole discretion, create and make available to you promotional offers that may be redeemed for discounts on purchases in the Shop App, or other features or benefits related to the Shop Services, subject to any additional terms that Shopify establishes on a per promotional offer basis (“Shop Cash Promo(s)”). Shopify or third parties may offer additional or accelerated Shop Cash Promos or other benefits, which will be awarded as described in the applicable Shop Cash Promo and will be subject to any additional terms set forth in such Shop Cash Promo.

  2. From time to time, you may receive Shop Cash Promos that are different amounts, or result in different amounts charged for the same or similar services or goods obtained through the use of the Shop Services.

  3. Similar offers may run at the same time, and qualification for a particular Shop Cash Promo does not constitute qualification for any other Shop Cash Promo, Shop Reward or other offer or benefit.

3. Acceptance, Redemption, Timing, and Expiration

  1. A Shop Cash Promo may provide a date by which you must accept the Shop Cash Promo. If you do not accept the Shop Cash Promo by the stated date, you will not receive the Shop Cash Promo. If accepted, you become a Rewards Member.

  2. Shop Cash Promos are in U.S. dollars (USD) and can only be redeemed on purchases made from US-based Shop Merchants who accept USD. Shop Cash Promos are applied to the total order value, including shipping and taxes.

  3. Shop Rewards may not be redeemable for all purchases or with all Shop Merchants. For example, Shop Rewards cannot be redeemed for a purchase using a gift card, a purchase of digital goods, a purchase using Shop Pay installments or a purchase of a subscription.

  4. Shop Rewards (including Shop Cash Promos) will expire (i) one year after the applicable Shop Cash Promo is accepted, or (ii) if you are a Shop User who uses Shop Pay, one year after your last Shop Pay Transaction, whichever is later (“Expiration Period”).

4. Restrictions

  1. You agree that Shop Cash Promos: (i) must be used for the intended audience and purpose, and in a lawful manner; (ii) may not be duplicated, sold or transferred in any manner, or made available to the general public (whether posted to a public forum or otherwise), unless expressly permitted by Shopify; (iii) are subject to change and or withdrawal by Shopify at any time and for any reason without liability to Shopify; (iv) may only be used pursuant to the specific terms that Shopify establishes for such Shop Cash Promo; (v) are not valid for cash and may not be used outside of the Shop App; and (vi) may expire prior to your use.

  2. Shop Cash Promos have no monetary value, and you may not obtain any cash, money or anything of value in exchange for your Shop Cash Promos except as made available by Shopify. Any use of Shop Cash Promos are final, and will not be returned except as outlined below, and are subject to review and verification. If item(s) purchased using Shop Cash Promos are returned and the Expiration Period has not expired, Shopify will first refund the money spent to the payment method used to complete the eligible purchase amount, and then will return the Shop Cash Promo to your Shop Rewards balance. If item(s) purchased using Shop Cash Promos are returned and the Expiration Period has expired, the Shop Cash Promo will not be returned to your Shop Rewards balance.

  3. Except in the event of a partial return, if item(s) purchased using Shop Cash Promos are returned and the Expiration Period has not expired, Shopify will first refund the money spent to the payment method used to complete the eligible purchase amount, and then will return the Shop Cash Promo to your Shop Rewards balance. If item(s) purchased using Shop Cash Promos are returned and the Expiration Period has expired, the Shop Cash Promo will not be returned to your Shop Rewards balance. For clarity, Shop Cash Promos will only be returned to your Shop Rewards balance if a return is initiated for all items in the order for which Shop Cash Promos were used, and Shop Cash Promos will not be returned to your Shop Rewards balance if only part of the order is returned.

5. Shopify Rights

  1. Shopify reserves the right to withhold or deduct credits or other features or benefits obtained using Shop Rewards by you or any other user in the event that Shopify determines or believes that the use or redemption of the Shop Rewards was in error, fraudulent, illegal, or in violation of the applicable Shop Rewards terms or these Terms.

  2. Shop Rewards may be revoked where Shopify believes in its discretion that Shop Rewards were earned in connection with any fraud, abuse of the platform, or violation of the Shop Rewards Terms.

  3. Shopify reserves the right to cancel, suspend, terminate or modify Shop Rewards or any part thereof, at any time without notice and without further obligations to Rewards Members, including, but not limited to modifications which govern how Shop Rewards are earned on and after the date of change or change the value of rewards or other benefits. No Shop Rewards will be earned or redeemed after the effective date of termination. Any and all changes or amendments to these Shop Rewards Terms will become binding upon all members immediately.

  4. Shopify’s rights and obligations under Shop Rewards may be assigned or transferred by Shopify to any other related or unrelated entity at any time, and performances shall be the responsibility of that entity.

  5. All questions relating to Shop Rewards or interpretations of these Shop Rewards Terms will be at Shopify's sole discretion and Shopify's decisions will be final.

6. How to view your Shop Rewards

You can view your current Shop Rewards balance by navigating to your profile settings in the Shop App. If you think your Shop Rewards balance is incorrect, you must report your issue using the help center section in the Shop App. You should retain all receipts and documentation as may be necessary to verify your issue. For verification, you may be asked to provide certain information. All personal information collected from you in connection with your use of Shop is governed by the Shop Privacy Policy. Failure to supply necessary information or documentation may result in an inability to reward Shop Rewards.

7. Account termination

Participation in the Shop Rewards is a privilege granted to Rewards Members, and as such can be suspended, revoked or terminated by Shopify at any time and for any reason. If your Shop Rewards membership is terminated, all Shop Rewards associated with your Shop Rewards membership or any other benefits will be forfeited immediately upon termination. If your Shop Rewards membership is terminated due to fraudulent activity or noncompliance with the Shop Rewards Terms, in addition to forfeiting all Shop Rewards and any other benefits associated with your Shop Rewards membership immediately, you cannot participate in or rejoin Shop Rewards or the Shop Services. If your Shop Account is closed or terminated, you will lose all Shop Rewards. This section does not limit any other rights or remedies Shopify may have under the Shop Terms of Service or other agreements with you.

8. Disclaimer

Shop Rewards or any of its features may be unavailable, inaccurate or interrupted from time to time for a variety of reasons. Shopify is not responsible or liable for any lost, stolen, late, incomplete, illegible, interrupted, delayed, or misdirected push notifications, e-mail, Shop Cash Promos, or offer-related materials or correspondence. We are not responsible for any unavailability, interruptions or errors of Shop Rewards or its features. Shopify is not responsible for unauthorized use of Shop Rewards. If your Shop Account is closed or terminated, you will lose all Shop Rewards. Shopify may from time to time request information from you to confirm your identity before it will allow use of your Shop Rewards. Shopify may delay your access to the Shop Rewards until you comply with this information request. The Shop Rewards program and all the information accessible through it are provided for information purposes only on an "as is" and "as available" basis. We, our information providers and their agents make no warranties, representations, or guarantees of any kind, express or implied, including but not limited to, accuracy, currency, or completeness, the operation of the Shop Rewards program, the information, materials, content, availability, and products. All benefits and rewards made available under the Shop Rewards program, if any, are provided by Shopify and do not modify the contractual relationships among or between Rewards Members, the individuals and entities that use Shopify’s technology to offer goods or services, and Shopify or any Shopify affiliates, except as expressly set forth herein. To the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose.

9. Definitions

Capitalized terms used but not defined herein will have the meaning as set forth in the Shop Terms of Service.

Shop Services” means the Shop App mobile application and other products and services that, among other things, allow you to save and manage your payment information for an accelerated checkout experience, track orders and shipments, and browse and shop from Shop Merchants.

Shop Merchant(s)” means the Shopify merchants who sell goods or services to Shop Users through the Shop App or offer Shop Pay as an accelerated checkout method on their store (whether hosted by Shopify or a third party platform).

Shop App” means the Shopify mobile application, either iOS or Android, that allows you to track orders and shipments, and browse and shop from Shop Merchants.

Shop Rewards” means the Shop cash rewards program including Shop Cash Promos or benefits that are otherwise earned by using the Shop Services, and which can only be redeemed for discounts or other benefits in the Shop App.

Shop User” means a user of the Shop Services.

Rewards Member” means a Shop User who accepts Shop Cash Promos or otherwise earns Shop Rewards and participates in the Shop Rewards program.

Shop Pay” has the meaning set forth in the Shop Terms of Service.

Shop Pay Transaction” means a valid transaction using Shop Pay, which does not include a transaction (in whole or in part) using a gift card, a purchase of digital goods, a purchase using Shop Pay installments or purchase of a subscription.

10. Contact Us

If you have questions or comments regarding the Shop Rewards program, please visit www.shop.app or contact us at help@shop.app.