Everyone loves reviews - they're an essential part of the decision-making process when shopping. We encourage you to share your reviews, whether favorable or unfavorable, to express your individual experience and share helpful information for other shoppers.
Shop takes certain limited steps to help ensure that reviews on Shop remain a reliable and trustworthy source of customer feedback. Reviews must comply with the policies below. Shop also reserves the right to take appropriate action to moderate reviews for reasons not listed below.
- Be directly related to the product purchased or the Shop Store you are purchasing from.
- Not contain ads, links, or promotional content.
- Not contain defamatory, libelous, harassing, sexually explicit, violent or other inappropriate content. This includes harmful content based on an individual or group identity.
- Not be submitted by someone with a conflict of interest, including someone affiliated with the business (including friends and family of the business), or a competing business.
- Not be submitted in exchange for money, discounts, free products or refunds.
- Not contain fake, misleading, or inaccurate information. This includes misrepresenting yourself.
- Not contain confidential or personal information, such as a phone number or email address.
- Not infringe upon or violate any intellectual property.
- Be unique; only review a product once per purchase.
- Be authentic. This means they're not artificially created via bots or similar techniques.
For more details, see our Terms of Service. If you see a report that violates these guidelines, please report it directly in the Shop app.