Content on Shop

• Child exploitation: Don’t exploit or abuse children, including but not limited to depictions of child abuse or sexual abuse, or that present children in a sexual manner.
• Harassment, bullying, defamation and threats: Don’t harass, bully, defame or threaten a specific individual or group. This includes excessive profanity and content that is clearly and deliberately provocative.
• Hateful content: Don’t encourage violence or hate against people based on race, ethnicity, color, national origin, religion, age, gender, sexual orientation, disability, medical condition, veteran status or other forms of discriminatory intolerance. This includes promoting or supporting organizations, platforms or people that: (i) promote or condone such hate; or (ii) threaten or condone violence to further a cause. This also includes any graphic violence against people, groups, or animal cruelty intended to be shocking or sensational or any content that glorifies violence.
• Illegal activities: Content should not promote illegal activities.
• Regulated Goods: Content should not promote age-restricted or regulated goods including but not limited to alcohol, tobacco, drugs, or weapons.
• Intellectual property: Don’t infringe on the copyright or trademarks of others.
• Misrepresentation: Be yourself. Don’t impersonate someone else, another Shop Store, or any other entity. This also means content is not artificially created via bots or similar techniques. Content shouldn’t be fake, misleading, or contain deliberately inaccurate information.
• Personal information: Don’t disclose personal or private information, or ask others to do so. This includes email addresses, phone numbers, and credit card details.
• Self-harm: Content shouldn't promote self-harm.
• Animal Harm or Abuse: Content depicting animal harm or abuse are prohibited.
• Sexually explicit content: Don’t depict pornographic acts or fetishes intended to be sexually gratifying. This includes any content that is sexually suggestive or intended to arouse.
• Spam: Don’t send unsolicited commercial messaging or repetitive messaging for advertising or solicitation purposes.
• Terrorist organizations: Don’t show support of, or funding of, or membership in, a terrorist organization.
• Fraud or Scams: Any content promoting fraudulent activities or scams is prohibited.
• Mentioning Other Brands: Focus on your product and your customers, don’t mention other brands or businesses in your content.
• Privacy and Consent: Respect the privacy of individuals and follow all applicable privacy laws.
• Reporting abuse: Don’t abuse our reporting systems, or otherwise exploit tools meant to protect customers or Shop Stores. For more details, see our Terms of Service. If you see a report that violates these guidelines, please report it directly in the Shop app.

Shop is a platform that connects you with Shop Stores. When you message a store in the Shop app, you're communicating with the Shop Store. The Shop Store is responsible for its dialogue and behaviors, just as you’re responsible for your behaviors, anything you disclose while you use the message feature, and any actions you take based on the information in the chat. For more details, refer to Shop’s Terms of Service.

We may remove content that violates these policies. In severe cases or where there are repeated violations, we may take action on your account or prohibit further contact within the Shop Store.