A limited guarantee is provided on eligible orders with the Shop Promise badge at no cost to the merchant or customer. If the first delivery attempt was later than the Shop Promise provided date, you may be eligible to receive the equivalent of your shipping fees, or a flat amount of $5 if shipping was free, up to a maximum of $50 in Shop Cash to spend in the Shop app. It does not guarantee that the delivery will arrive by a certain date. Shop Cash has no monetary value.
To be eligible for the limited guarantee, the following limitations apply: