Lean Service: A Practical Guide for SME Owner/Managers
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Introduces Lean Service concepts for value creation and delivery, helping SMEs understand customer needs
Includes practical Lean rules, questions, and tools for effective implementation
Case studies from diverse companies demonstrate real-world application of Lean Service
Written by experienced authors Richard Keegan and Eddie O'Kelly for expert guidance
Summarized by Shop
Lean is about VALUE ... the creation, delivery and retention of value. In a service business, the delivery of value is very much customer- or client-dependent. The client defines what they see as 'value', not the business. The most successful service businesses understand this very well and spend much time and effort working to better und