Clear

My order never arrived and there was no communication whatsoever

After placing my order, I received a shipping confirmation on 13 August. However, three weeks later, I still have not received my order. The tracking number provided has shown no update since 15 August, and aside from the initial shipping confirmation, I have received no communication about the status of my delivery or whether there has been an issue. I also contacted customer support to ask for help and received no response. What made the experience particularly frustrating was then receiving an email asking me to provide feedback on my order as though it had already been delivered. At that point, it felt as though there was no connection between the company’s customer communications and what was actually happening with the shipment. I completely understand that delivery delays can happen, but the lack of proactive communication, the absence of a response from customer support, and then receiving an automated feedback request for an order I still haven’t received has made the overall experience very disappointing. I would have expected someone to identify that the order had been in transit without an update for several weeks and either contact me proactively or at the very least respond when I reached out for support.

Fantastic quality!

Honestly, you really get what you see! 5 stars! Would order again. Great customer service too!

Absolutely perfect. Definitely recommend.