Singe Small Makeup Bag

different than I thought

This is not very efficient, as much as I wanted to love it, I just don't. It really only holds pencils and brushes. You can't put a mirror in it, unless its maybe a rectangle? The zipper area, not sure what that holds. Also mine arrived with a very very heavy chemical smell. When shown in videos, it really appears to hold much more than it does, very misleading. Wanted to love this, also the zipper is hard to close, just the entire mechanics of this, not for me. Love Singe brushes, best on the market for sure, but this missed the mark!

The best small makeup bag I've ever purchased

Very Unhappy Customer

I'm a very unhappy customer. I received a bag that was damaged with knicks and scratches all over the metal logo plate. I reached out to customer service with pictures of the bag I received. The email from customer service said, "...Unfortunately knicks happen and it's not something we can control and we can not guarantee that the next bag wouldn't have a knick. You are welcome to return it back to us and we will exchange it out for you. We will not cover the price of shipping since the item is not damaged and is still functional...". This response is unacceptable. This isn't the first purchase that I've made with the company (I've spent almost $300, not that it matters). I've never had a problem until now. I don't mind sending the bag back, but to spend more money to do so, is ridiculous. I paid for a bag in perfect condition, as it's a present. To say that another bag would arrive in the same or worse condition is terrible business practices. I gave the company many more emails to do the right thing, but they were unable, or didn't care, to listen to one of their customers. I truly hope Angie doesn't know that this is the way her business is being handled, but I do hope she sees this. Sadly, I'm highly considering never supporting this business again.