Covers major quality management tools such as QFD, Kano model, FMEA, and Six Sigma for comprehensive understanding
Describes key international standards including ISO 9001, ISO 14001, ISO 27001, ISO 45001, and SA8000 for practical application
Written by authors with both academic and practitioner backgrounds for a balanced perspective
Includes real-world case studies and implementation patterns to enhance learning
Updated to reflect recent developments in the field for relevance to current business practices
Summarized by Shop
The current economic climate, characterized by growing international competition, is forcing companies to rethink their approach in terms of strategy, the customer and supplier relationship, processes and human resource management. In this context, 'quality management' synonymous with efficiency, effectiveness and competitiveness, becom