SwitchBot Roller Shade

Gut aber nicht perfekt

Delayed delivery, package never arrived, incompetent customer service.

The delivery was estimated to take 2–3 business days, but it was split into several shipments, so the first shipment arrived after 1 week, the second after 2 weeks, and the third shipment never arrived at all. The customer service is anything but cooperative, and we, as customers, now have to provide proof that the shipment did not arrive. This is one of the worst customer service experiences we have ever had in our company.

An excellent device.

Quite happy with the shade. However, I found it difficult to install and setup. Having reviewed all I could prior to ordering, I decided to order a size that would not require cutting and mount on the outside of the opening. Even then, it has taken a bit of time to get the shade configured to roll up without drifting to one side and not bind. Though it functions perfectly now, there is still a bit of tweaking to get the installation perfect. Guess it takes time to experience the product to best configure. I am super happy and impressed with SwitchBot’s line of products and in addition to the shade, have purchased the Lock Ultra with Keypad Vision, Curtain 3, Hub 3, and several E-Ink Art frames. All super! It takes a lot to get me into a new ecosystem and SwitchBot has the quality and functionality and a real fan here.