Mapping Experiences: A Complete Guide to Activating Customer-Centered Collaboration

Name: Sons and Daughters Books Mapping Experiences: A Complete Guide to Activating Customer-Centered Collaboration - Mapping Experiences: A Complete Guide to Activating Customer-Centered Collaboration
Brand: Sons and Daughters Books
SKU: 47937619722377
Price: 59.99 USD
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It's not the map. It's the mapping.
Organizations struggle to improve customer experiences when they focus on internal processes over people's needs. Visualizing experiences helps teams gain an outside-in view of the business, but maps alone don't provide magic answers. The real value is in mapping as a process: the conversations, analysi...

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