X Gen 3

Good value, sizing needs work

The X Gen 3 is a good value; specs and price is great. After 200+ miles, I have no complaints. I have one issue though. No issue with the bike, but the sizing listed on the site. Using the recommended sizing, I ordered the medium. However, with the bike built, it was too big. I’ve always had size 52cm bikes; the medium is listed as 51cm. I had to exchange it for a size small, 49cm, which fits perfectly. So keep that in mind when ordering. Otherwise, the bike is very good. Would recommend once you get the sizing worked out. Thank you.

Several issues to get going but fine now

Was really excited to get started with this bike but I've had a number of issues getting started. Bike crank falling off mid ride, after installing (and fully tightening) the pedals one also fell off and stripped the threads which I had to get fixed. Disappointed to have to deal with some of this on a brand new bike getting started but aside from that it's been a fine starter bike. Had some questions on the installation service and that took days and ~5 emails to get a response, so not super stoked on the response time either.

Color misrepresented

The interstellar blue color shown on the website was all pale sky blue color. I waited 6 weeks for that color to come back in stock. When the bike arrived, the blue color turned out to be so dark as to be almost black. Customer service was great.