Remount Service

The lenses in the mask were absolutely fantastic. If anything ever happens to my eyeglasses I could probably use my dive mask to drive with. I received the mask in just two days. I initially had a problem with a clasp on the original mask, but you replaced it, no questions asked. I dealt with John who was absolutely fantastic and provided a great deal of assistance in selecting the proper lenses. Great customer service. I would recommend your company to anyone I deal with. Thank you for a great job!

This place has excellent customer service even years after a sale. Remounted my lens in new mask at very reasonable cost. Have bought 3 or 4 masks from them. Highly recommend.

Thank you for the remounted mask. It looks great. I appreciate the new case and anti-fog spray. I do, though, want my concern addressed by the people in your company who set policies. I do not intend to post any reviews publicly or discuss this in my groups until we have had a chance to discuss it. I am a PADI instructor and have recommended the Seavision mask frequently -- or at least I did until this happened. The first time I contacted Seavision was because my mask was moldy. A representative told me I could clean it myself or send it back. The self-disassembly instructions were unclear (and the rep said it was 'tricky') so I sent it and Seavision took care of it. I was very grateful and wrote several public reviews. This time, after learning that Seavision no longer does this service, I asked if the company could do a short video for me on disassembly. You did not - and that cost me $100. I tried taking it apart myself, broke it (of course) and ordered the remount service. My request for a short disassembly video (or detailed instructions) is reasonable, relatively easy for Seavision, and benefits other customers. The fact that Seavision was too busy to do it does not speak well for its customer service.