Covers fundamental concepts and major reference sources for effective information retrieval
Provides strategies for evaluating sources to combat misinformation and support fact-based decision-making
Includes a basic template for skills required and expectations in reference librarianship
Features new chapters on pandemic impacts, remote and virtual reference, and health equity
Offers evidence-based guidance on cultural humility, implicit bias, and microaggressions in reference services
Summarized by Shop
Keeping pace with the rapidly shifting environment for all information services workers, in this book Cassell and Hiremath provide readers with the knowledge and tools needed to manage the ebb and flow of reference services in today's libraries.From the ongoing flood of misinformation to the swift changes occasioned by the pandemic, a myr