Replacement Remotes

Saved my new fan!

I didn’t even have a chance to use my new fan before I broke my remote. Customers service was very kind and pointed me to the replacement section on line. I ordered and received very fast. This is my second Venty fan-I love them for travel!

Disappointed

The remote on my fan stopped working so I ordered a replacement. The replacement does not work with my fan even though it was purchased in 2024. I emailed customer support asking to return the remote and get a refund. First I was ask to take a bunch of pictures and videos regarding the fan with no explanation why. I replied asking if the was necessary to do all of that to return a replacement remote. I got a response saying they misunderstand and asked what is wrong with the remote. I responded. It does not work. I get another response asking to take a picture of my fan front and back. I again responded expressing frustration in this process of the back-and-forth emails, and wanting to know why they needed pictures of my fan when I just simply want to return a remote that does not work and get a refund. The following email finally explained why they were asking for the pictures which was to ensure I had the correct fan for the replacement as they think I had an old model and said that they were just going to refund me. Well it has been over a week and i have not received my refund and at this point I don’t want to reach back out to customer service because I have already had a bad experience with them. I am extremely frustrated and disappointed with the customer service from this company. I was willing to buy a new fan from them since I lover the first one some much but now I will be going elsewhere. Your customer service needs to do better.

Works great