Step-by-step problem-solving process: Enables organizations to systematically address issues and drive improvement
Covers ISO 9001:2008 requirements: Ensures compliance with international quality management standards
Includes practice problems and case studies: Allows readers to apply concepts in real-world scenarios
Provides forms and flowcharts: Offers a practical toolkit for implementation and maintenance
Applicable across industries: Suitable for service, healthcare, education, and more
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Now updated to ISO 9001:2008!
This book is a concise, step-by-step guide that takes the reader through a basic problem-solving process, describing how the concepts of corrective and preventive action are incorporated into this process. An excellent reference for developing, implementing, and maintaining a Corrective and Preventive Action