INMOTION V8S

Great first EUC

I'm really happy with my V8s, its a great option for a first EUC. There aren't a lot of options that can carry you 40+ miles, over 20 mph, weighing less than 38 lbs. If you're willing to spend the time to learn it, this is a great option. In Motion's service has been great

My first wheel

Unacceptable customer support and disappointing communication

I purchased a V8S electric unicycle as a gift. The unit was delivered on Monday, and after charging it for approximately six hours, I disconnected the charger and attempted to power it on the following day. The unicycle would not start. Pressing the power button causes the lights to flash briefly once and then immediately turn off. The product has never functioned properly since it was received. I promptly contacted InMotion through the app seeking assistance, only to be told that the app was for presales support despite there being a repair option within the application. I was then instructed to submit photos and videos via email, which I did immediately. After receiving only an automated acknowledgment, I received no meaningful response or assistance for several days. It was not until I publicly expressed my concerns on X and Instagram regarding the defective product and lack of support that I finally received a response. As a customer, that is not the level of service I expected when purchasing a premium product. I also purchased the additional three-year protection plan and shipping insurance specifically to ensure that any issues would be handled quickly and efficiently. Instead, I have spent nearly a week attempting to obtain assistance for a product that arrived defective and has never worked. Furthermore, I do not understand why I must wait until Monday to receive a prepaid return label. Every additional day extends an already frustrating process and further delays resolution of an issue that was reported immediately after delivery