Daisy Tote

Off the Chain Customer Service! (yeah, that’s a Good thing :)

WOW! Where do I begin? I will start by saying that I have roamed this earth long enough to remember when Excellent Customer Service was an expectation and not an option! Through the years it has sadly become “almost” non-existent, which is why I MUST write this review!! First of all, it takes me a long time to land on a product/company because I research everything. Old Trend was no exception and I was very excited to make my first purchase…the Daisy Tote! She was meant for a special occasion and I was giddy! The initial color I wanted for summer was not available, so I happily chose the lovely Heather Grey. A couple of days passed by when I received notification that the Heather Grey was also out of stock (welllll…because it’s a beautiful bag.) They asked if I would like to choose another color (which uh yeah, I did…because…I’m no quitter :) So, I kindly responded to their email..(with the disappointment of a little kid who just discovered their shoes don’t actually light up), and told them I would go with black..can’t go wrong with a classic. So, I left it at that and carried on, reminding myself to patiently wait for Daisy’s arrival. Then it happened…Old Trend Support not only acknowledged my email, but they stepped up to a level of Superb Excellence that I have not experienced in a very long time! They were listening, and responded with the kind of professionalism that puts them in the Stratosphere of Customer Service!! *Old Trend, I am already a huge fan!! Not only do you create Stunning products… your appreciation for your Customers shines through! It matters! THANK YOU!

Cute and soft

Cute, well made leather bag. Great color. Turquoise. Classic but flexible.