Esterbrook Bee Page Holder

Received a defective bee page holder with several scratches and flaws, so I requested a replacement and return of the item. However, Esterbrook refuses to refund return shipping, even for a defective item, because they state delivery was verified. The issue is not that the item was delivered, but that I received an item that was either damaged or a product return. This was intended as a gift, but now not possible with the defects. If a customer receives a defective item, a reputable company would follow through with a full refund, including shipping, and provide a pre-paid return label, but Esterbrook refuses to do this. Luckily, this was not an expensive item; I would not trust them with an expensive fountain pen purchase if this is how they handle return requests for damaged and defective purchases. They also grossly overcharge on shipping; almost $13 for a 4 oz. package. Extremely poor customer service, and I will never purchase from them again. Buyer beware!

I absolutely love it! I've wanted it for YEARS and was finally able to get it

Worth it