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Description
4.0
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Great stool, so-so customer service
Love the stools—simple, comfy, and very sturdy. Seems like they’ll last forever. Less impressed by Haworth’s customer service. I contacted them online to ask how long this specific item was on sale, and was told thru end of month—but when I returned later that month to order them, they were at regular price. I explained I was told they’d still be on sale, but the representative said no, and also insisted they hadn’t been part of that sale to start with. Luckily I had saved the original email response indicating yes, they were on sale, and that they’d be on sale thru end of month. I ended up having a less-than-pleasant exchange with the agent, sent in a copy of my original message and their reply, then waited a couple days for them to determine whether to honor the sale price as they had quoted. When they finally did, it felt more like they were doing me a favor, with no apology for all the additional hassle on my end getting things resolved. On top of that, when the items shipped—much earlier than I was told they would—they didn’t send any confirmation or tracking number. I was not expecting them yet and missed the delivery attempts, so ended up having to go pick them up at FedEx, in two trips. If I had known they were coming, I could have made arrangements to accept delivery and avoid further unnecessary hassle. All in all, I recommend the stools, but would think twice before using this vendor again.
Elizabeth · August 14, 2025




