Controller for Camel 250

Unsatisfied and frustrated

I encountered a power cut-off issue with my e-bike, and after seeking assistance from your team, I followed the provided guidance and purchased a replacement controller. Unfortunately, the replacement did not resolve the problem, and despite reaching out for further assistance, I have not received a response. I understand that technical issues can sometimes occur, and I appreciate your team's efforts. However, the lack of resolution and communication has left me feeling frustrated. As a customer, I value the service provided by your company and hoped for a more seamless resolution to my concern. I kindly request your attention to this matter and a prompt resolution. Your support in resolving this issue would greatly impact my overall experience with your company. Thank you for your understanding, and I appreciate your efforts in ensuring customer satisfaction.

Wrong part