Bread Cloche

EL MEJOR REGALO PARA MI COCINA

CUANDO LO VI QUE DE FACINADA, LA USO PARA MIS CREPAS SE MANTIENEN 100% EN SU CALOR POR MAS DE 3 HORAS. SE LUCE EN MI MESA DE POSTRE.

so far, I like it. It is light to lift in and out of the oven. The crust seems crispy. I bake sourdough bread and I think the website wasn't that good on teaching how to use the bread cloche other than the recipe in the booklet. I was looking for directions to put it in oven before placing bread in it. how long to pre heat it, and what temp . As I said, I'm still getting used to it. I was using a dutch oven previously for my sourdough baking

Horrible customer service

Zero stars for customer service. The product was broken during shipping. I emailed pictures the day it arrived… no response. I sent the email to the email address designated by Emile Henry. I followed up 3 days later asking about a replacement because it was a Christmas present… no response. I followed up again 5 days later (8 days total)… no response. I had to buy a different Christmas present. I followed up again 8 days later (16 days total) asking how to get a refund… NO RESPONSE. Emile Henry emailed me today asking that I submit a review so I am submitting this review an additional 10 days later (26 days total) and I still have not received a response to my original email and I still have a broken product sitting in its box and no refund. It’s not Emile Henry’s fault the product was damaged during shipping. But their customer service is absolutely terrible.