Potato Pal

Poor Communication

I had an issue where I had two separate orders for potatoes. One had a message on it, and the other had an image on it. The issue I was trying to resolve was that I wanted to cancel the order with the potato that had a message on it, and the other order with the image on the potato I wanted to change the shipping address. I tried to reach out to the company via email several times (phone call is not an option), but no one ever got back to me to fix this. So the issues were left unresolved. Overall, I was not happy with how this was handled, and I will not be using this company again. There needs to better communication and an option to where I can call someone and not have my emails ignored.

Deserves Negative Stars

When ordering, the shipping address is filled in with your payment address. From there its is way too easy to ship this potato to yourself. The confirmation screen comes fast and flies past unlike most websites. Ok, fine. I tried to cancel the order to after this happened and guess what? Can’t find the button to do so because it’s buried in a menu somewhere. Next step: Contact the business! Two emails later (and a useless auto-reply not manned by a human) and the item was shipped to me with no way to stop it. The item was received in a package. Trust me when I say this: I’ve used similar sites that ship the potato without a container. That’s the part that makes it such a funny prank. Inside a package defeats the joke. Waste of money. There are better places that do this harmless prank. Try any other but this one.

13/10 Would Recommend

I wasn't sure to expect when I ordered this, but I can 100% say that I was not disappointed. My boyfriend and I have a love for potatoes, so for his 40th birthday, this was a no-brainer. I had him film his reaction as we are long-distance, and I must've watched the video 10 times by now. The picture on the potato was in color (wasn't expecting that), the words were on the back, and to see his look of amazement was worth every penny. Customer service was super helpful when I panicked that my order didn't go through properly, which I really appreciated. 13/10 would recommend if you have someone in your life with a great sense of humor and a love for potatoes.