Classy Potato Gift Bundle

Poor communication and customer service

While the product is fine - obviously hilarious - the customer service and communication has put me in a sour position against buying this ever again. The support team is unresponsive. The auto-generated email says they will respond within 24 hrs, and that simply did not happen. Moreover, the shipping date was not honored. And to be clear, I'm talking about the SHIPPING date, not the delivery date. I can understand that would not be in their control. I ordered the potato over 2 weeks before I requested for a shipping date to feel more confident about an appropriate arrival time for father's day. The other disappointment is that they would not honor a discount code that I expected to use as checkout, just missed the section to insert the code. I emailed within minutes of the order to rectify, but as mentioned, no communication so of course they didn't honor it.

So much yes! This gift was a hit!

Usually I'm thrilled with the potato parcel

I have ordered several potatoes over the years and am usually very pleased. This time it took far too long to be delivered and when I inquired about the delivery I was (apologized to) and given a new date and tracking number. At least the second time they only missed the date by a day.