Red Li Hing Mui

Very disappointing customer service experience. I made a mistake with the shipping address, and I understand that customers are responsible for entering the correct address. However, what was most frustrating was the lack of effort from the sales/customer service team to actually resolve the situation. When I contacted Snack Hawaii about the shipment, the response was essentially to contact USPS myself. There was no meaningful attempt to offer a replacement, refund, reshipment, or another reasonable solution. After the issue remained unresolved, I disputed the charge with my bank, and the bank ultimately decided the chargeback in my favor. Instead of reaching out to me to try to resolve the situation after the dispute, Snack Hawaii chose to put me on a Do Not Sell/Do Not Accept Orders list and sent me an email emphasizing how much the chargeback cost their small business. I understand that chargebacks can be costly for small businesses, but customer service should also be about making a reasonable effort to resolve problems before they escalate. If the company had made a genuine attempt to work with me on the shipment issue, I would have been happy to resolve it directly. What bothers me most is that the company is asking customers to “give us the opportunity to resolve issues directly” while, in my experience, they did not make that opportunity meaningful in the first place. I would have preferred a simple attempt to find a solution rather than being blamed for using a chargeback and subsequently being banned as a customer. Based on this experience, I would be hesitant to order from Snack Hawaii again.

Love the taste!

I love them!