Rayna Panel Lined Tv Bed

SO DISAPPOINTED with the customer service I have received. I ordered the king size bed and have renovated my bedroom panelling and lights etc to fit the measurements of the bed advertised and supplied on the website. However the bed is 30cm smaller than the measurements. Contacted ukbedsdirect multiple times to try and rectify this by either receiving an upgrade to the super king bed at no extra cost given this wasn’t my mistake and the bed does not match the dimensions advertised, or a full refund and to collect the bed. I have had to phone and chase and email and chase and I still have no resolution weeks later and am now being ignored!! This has honestly been such poor customer service and I wouldn’t purchase anything from ukbedsdirect again for this very reason. I cannot comment on the quality of the bed but the quality of the customer service is shocking. The website still hasn’t been corrected three weeks later and still shows the incorrect dimensions. I’d like a reply please and a full refund and for the bed to be collected!!

Absolutely love the bed! Amazing service from start to finish, had an issue with putting together to which they came and helped the same day straight away. Highly recommend.

Bed is great easy to set up guys helped me with it upstairs also which i appreciate