Really disappointing customer service. I contacted Nello before my order even arrived after learning that an ingredient may interact with medications I take. Their AI assistant initially said I could refuse the package for a full refund, but customer service later changed the terms and said shipping wouldn’t be refunded. I also found it frustrating that their “Nello guarantee” apparently doesn’t apply because I responsibly chose not to try a product with a potential medication interaction. The communication felt inconsistent and the “worry-free” policy was much less customer-friendly than advertised.
