Face Neck & Chest Bundle

I had ordered a mask that was defective. I wrote them to let them know my mask wasn't working. A support helper helped me with certain tests but it still didn't work so she is sending me another mask to replace this one. I didn't have to ship this defective mask back. I am thrilled with this company Macro, their support system is awesome! Thank you very much.♡

I’m not quite for sure what type of business you’re running. For sure not the one your advertising. My product arrived today and is not the product that was advertised that I bought. The product has absolutely nothing written on the face and chest masks. The light frequency is not at the advertised 940nm, the highest the mask i recieved is 630nm. Arrived in a box that said beauty mask. It appears from all the other reviews that I’m reading as well that you’re really good at scamming people into buying a product that you are falsely advertising for. Ridiculous!!! False advertising is against the law, and you should be forced to pay with some hefty fines and banned from US sales!!!

I am absolutely livid right now. I am writing this because I feel completely scammed by your company. I ordered a specific mask based on the clear, detailed advertisement on your website, but what arrived at my door is a total joke. It is not even remotely the same product I paid for. This is a textbook case of false advertising, and frankly, it’s insulting that you think you can just bait-and-switch your customers like this. I didn’t pay my hard-earned money to receive some cheap, incorrect substitute that doesn't match the description or the photos provided. I am beyond disappointed and disgusted by this lack of integrity. I expect an immediate explanation for this.