Palworld TCG: Dawn of Palpagos [x12] Booster Case

Damaged Box

Very disappointed with my recent experience with Flipside Gaming. I purchased a booster box case when it was $850. Instead of being properly protected and double-boxed, Flipside placed the shipping label directly on the case and shipped it that way. The case arrived damaged. I reached out to customer service expecting an exchange. Unfortunately, they would only offer a full refund — no replacement. What makes this even more frustrating is that the same case is now listed for $2,000. I’m left with a refund for an $850 purchase while the company can sell that inventory for significantly more. Regardless of the market price, customers should receive the product they paid for, especially when damage occurred during shipping and the packaging provided little protection. If you’re ordering a case from Flipside Gaming, be aware that it may not be double-boxed or shipped with additional protection. Very unhappy with how this was handled and the overall customer service experience.

Very disappointed with my recent experience with Flipside Gaming. I purchased a booster box case when it was $850. Instead of being properly protected and double-boxed, Flipside placed the shipping label directly on the case and shipped it that way. The case arrived damaged. I reached out to customer service expecting an exchange. Unfortunately, they would only offer a full refund — no replacement. What makes this even more frustrating is that the same case is now listed for $2,000. I’m left with a refund for an $850 purchase while the company can sell that inventory for significantly more. Regardless of the market price, customers should receive the product they paid for, especially when damage occurred during shipping and the packaging provided little protection. If you’re ordering a case from Flipside Gaming, be aware that it may not be double-boxed or shipped with additional protection. Very unhappy with how this was handled and the overall customer service experience.

My case came a few days late of release(shoddy US mail system), which is expected for how insanely high the demand for the 'Palword' TCG. My case was delivered clean and undamaged and i had a blast opening a few boxes. Was overly satisfied with flipside and they will surely see future business from me.