I messaged customer service and said: I really appreciate the replacement you sent for my daughter’s strawberry clip—it means a lot that you took the time to make it right. Your customer service has been wonderful, and we truly appreciate the effort. I did want to share that, unfortunately, the replacement isn’t working well for us. The clips seem to be rubbing against each other, making it hard to close properly, and it keeps slipping out of her hair. I’ve attached a video so you can see what’s happening. At this point, I think we’ll just move on from the strawberry clip and look elsewhere for something that works better for her hair. But I wanted to share this feedback in case it helps with future designs or quality checks. Regardless, we really appreciate the support and kindness from your team!

Excellent customer service and beautiful clips! I want all of them!

My girlfriend thinks they're extremely cute!