The quality of my pencils are above the best. If you want the best then spend the money to achieve it. I have bought both oil and regular coloring pencils and stick to this brand only. The service department was handled by Amie and was very professional. A keeper in my eyes. Answered my questions and made sure I received my oil pencils. I know that the team doesn't get the thanks they deserve so I am thanking everyone who made sure I my experience was more than happy.