Poor quality
Rug arrived with multiple defects to the stitching around the edge. I reached out to customer service to ask for a replacement and was told no because that is “normal” and was offered a 20% discount which I declined. Frankly I didn’t want a discount rug, I wanted a quality and durable rug. About one year after purchase the condition has gotten worse from every day use and that’s without even washing it! In my opinion this is a bad quality product from a company with bad customer service. I have regrets, I hope you won’t make the same mistake.