Monos customer service
I bought a Monos carry on a couple years ago. Perfect size, great color, holds a lot ( as in 5 day trip). Somehow, the lock part of zipper broke off and was lost. No questions asked- new carry-on was sent as replacement. Really can’t say enough about what this says about the company. They stand by their products . 5 stars! Will recommend Monos to everyone looking for quality luggage!