Your account

Your Shop account is based on the email address that you connected to the app. You can change the email address that you have connected to Shop or connect more Gmail addresses to the app. If you stop using Shop, then you can also deactivate your account.

Learn how to update your saved information for Shop Pay.

Change your account email address Connect more Gmail addresses to Shop Deactivate your account

Change your account email address

  1. Tap your account tab.
  2. Tap Sign out, and then confirm.
  3. Tap Get started.
  4. Sign in with Google or a different email address, and then confirm.

Connect more Gmail addresses to Shop

  1. Tap your account tab.
  2. Tap Accounts.
  3. Tap Add another email.
  4. Tap Sign in with Google, and then select another account that you want to connect to Shop.

Deactivate your account

You can delete your Shop account, or you can opt out of Shop Pay and keep using Shop to track orders and follow stores. Please let us know by visiting https://shop.app/opt-out and submitting your email address. It can take up to 30 days for Shop to delete your account.

You can delete all of your saved information from the Shop Pay opt out page. When you enter your mobile phone number, your information is deleted from Shop Pay. When you enter your email address, your Shop app account is also deleted and you won’t receive delivery tracking updates for new orders.

To remove Shop from your Gmail account, follow the instructions from Google.