Shop Pay

You can opt in to Shop Pay when you check out from a participating store.

Steps

1. When you check out from a participating store, select Save my information for a faster checkout.
2. Enter the required information.
3. Complete your order. You see a notification on the order status page that confirms that your information is saved to your Shop Pay account.

You can instead opt in to Shop Pay immediately after you place an order in a participating store by selecting the option from the order status page.

You can edit your saved shipping addresses and credit cards on the web, as well as in the Shop app.

You can apply a discount code or gift card to your order with Shop Pay. During checkout, click Add a discount code or gift card, and then enter the code.

Steps

1. Log into Shop in your web browser. If you’re logging in for the first time, then there’s a prompt to verify your account by email. If you don’t receive the email from Shop in your inbox, check your Spam folder.
2. Choose how you would like to sign in with Shop.
3. Change your settings on your Profile:
• To edit a shipping address, click `⋮`, then Edit. Update your address, then click Save changes.
• To add a shipping address, click Add address. Enter your new address, and click Save address.
• To delete an existing shipping address, click `⋮`, and then click Delete. Click Delete again to confirm.
• To add a card to Shop Pay, click Add card. Enter your card details, and select or add a new billing address. Then, click Save card.
• To delete an existing card from Shop Pay, click `⋮`, and then click Delete. Click Delete again to confirm.

Steps

1. Log into Shop in your web browser. If you’re logging in for the first time, then there’s a prompt to verify your account by email. If you don’t receive the email from Shop in your inbox, check your Spam folder.
2. Optional: If you don’t have access to your existing Shop Pay phone number, then when you’re prompted to enter a verification code, click on I didn’t receive a code. You’ll be sent a confirmation link to verify through email instead.
3. In the Account settings section, click Change next to your existing phone number.
4. Enter the mobile phone number you want to use, and click Continue.
5. A six digit verification code will be sent to your new phone number. Enter this under Verification code.

When you check out with Shop Pay, your saved shipping and payment information is automatically applied so that you can check out faster. The default shipping method for the order is based on the least expensive shipping rate or another preferred shipping rate that’s selected by the seller. You can review or edit the following information during checkout:

• shipping method
• shipping address
• credit card information

Steps

1. During checkout, edit the shipping method, shipping address, or credit card information to use for checkout
• To change the shipping method, click the dropdown menu next to the default shipping rate, and then select the option that meets your needs.
• To change the shipping address, click the arrow beside Ship to, and then select a saved address or add a new address. When you add a new shipping address, you might need to verify your account using SMS.
• To change the billing address, click the `˅` button to expand the Bill to section. Then, choose or edit an existing address, or click +Use a different address. Click Save changes. or Save address to save the update.
• To change the credit card information, click the arrow beside Payment and then select a saved credit card or click Use a different card to enter information for a new credit card. When you add a new credit card to Shop Pay, you need to select a saved billing address or add a new billing address for the card.
• To delete a credit card, click the `˅` button in the Card section, click `⋮` next to the the credit card you want to delete, and click Delete.
2. When your information is correct, complete checkout.

When you add a new shipping address or credit card during checkout, it’s saved to Shop Pay for future use. You can save up to 5 shipping addresses and 3 credit cards to Shop Pay. Although your saved shipping addresses appear in the list of billing address options, if you add a new billing address during checkout, then it isn’t saved for future use as a shipping address.

You need to verify your account during checkout with Shop Pay in the following situations:

• You’re using the same device that you used to opt in for the first time after setting up your account.
• You’re using a new device or a new browser.

When you need to verify your account during checkout, you receive a verification code by SMS to the mobile phone number that’s associated with your account. Enter the SMS code when prompted, and then complete the checkout.

Voice over Internet Protocol (VoIP), landline numbers, or numbers ported from a landline can’t be verified with Shop Pay. If you can’t verify your account, then you can still complete checkout without using Shop Pay.

You can opt out of Shop Pay anytime, and check out from your favorite stores using another option. To opt out of Shop Pay, enter your mobile number in the opt-out form, and then click Submit request.

Opting out of Shop Pay means your phone number and stored data will be deleted, and you won’t receive verification codes by SMS. You can still use Shop to track your orders and follow stores.

If you don’t want to use Shop to track your orders anymore, you can also deactivate your Shop account.