After you connect a Gmail account to Shop, the app automatically scans for emails with keywords like “tracking number” and “track your package” to find deliveries. When Shop finds a new tracking number, the delivery appears in the app where you receive shipping updates.
Shop uses order and delivery information to provide as much detail as possible about your orders. When you connect your Gmail address to Shop, you need to grant the app permissions to read tracking information about orders in your email. Shop doesn’t have the ability to create emails from your account. Shop uses automatic filtering in Gmail to match keywords like, “tracking number” and, “track your package”.
If one of your deliveries isn’t showing up automatically, then it could be because we had issues tracking it on our end. You can search for the related email from Shop to locate the tracking information and automatically report an issue to our team so that we can investigate. You can also add the related order tracking information to Shop manually.
Add delivery tracking information manually
You can add tracking information for any deliveries, so that you can keep track of all of your deliveries from Shop.
You need to locate the tracking information for a delivery that you want to track so that you can add it to Shop. Tracking information for online orders can usually be found in the order confirmation step of checkout, in an order confirmation email, or from your customer account for a store.
From the home tab in Shop, tap the + button.
Enter the order’s tracking number, and then enter the shipping carrier and order name.
Tap Add package to start tracking the delivery.
You can edit tracking information for orders that you add to Shop.
Viewing your deliveries in Shop
You can view your deliveries from the home tab. Tap any order to see more details and track the delivery in real-time.
When Shop is tracking a delivery, sometimes it doesn’t have enough information to give you an exact location. Don’t worry, the delivery status is still accurate.
Archive or delete an order
You can archive an order so that it doesn’t appear in your home tab, or delete an order to remove it from Shop. You can view archived orders from your profile tab.