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About Shop

What is Shop? Offset carbon by protecting trees How your carbon offsets are calculated View carbon offsets

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What is Shop? Offset carbon by protecting trees How your carbon offsets are calculated View carbon offsets

About Shop

Shop is a free iOS and Android app that helps make your shopping experiences better.

What is Shop?

Shop helps you manage your billing and shipping information, track your orders, and offset the carbon impact of your deliveries.

  • Track your online orders, either automatically with Gmail, or by entering tracking numbers manually.
  • Follow Shop profiles of online stores you’ve purchased from, and discover local businesses in your area.
  • Save your billing and shipping information for accelerated checkout with
  • Shop Pay.
  • Manage and view your installments with Shop Pay.
  • View the impact of your carbon offsets for orders purchased using Shop Pay

Shop connects you with online stores, and it's the store owner and staff who manage orders, deliveries, and order inquiries. If you have any questions or concerns about an order, then you can contact the store directly for help.

Offset carbon by protecting trees

Every time you check out with Shop Pay, we offset the carbon emissions of your order’s delivery through tree protection projects. You can view the impact of your carbon offsets in Shop.

We work with Pachama, experts in using carbon offsets to prevent deforestation around the world. Pachama’s projects are certified to comply with best-in-class protocols and standards, including the Verified Carbon Standard and Gold Standard. Pachama verifies that the projects we invest in have the positive environmental impact necessary to offset the carbon emissions from your deliveries. Pachama also makes sure that its carbon offset projects protect endangered forests, which means trees that are in danger of being cut down and used in a way that would release carbon into the atmosphere.

Shop’s current carbon offset project protects trees in the Peruvian rainforest, one of the largest and most biodiverse rainforests in the world. We chose the Brazil Nut Concession REDD+ Avoided Unplanned Deforestation Project, which protects over 350,000 hectares of tropical forest from deforestation. This region is an important carbon sink, which means that it captures and stores a high amount of carbon dioxide produced by humans: 14.5 million tons of CO2 emissions are prevented because of this project.

We selected tree protection because newly-planted trees take years to develop, and established trees have an incredible capacity to store large amounts of carbon. We know that carbon offsetting is only one way to combat climate change, and we’re also exploring future technologies that will let us do even more. Learn more about the vision of Shopify’s Sustainability Fund.

How your carbon offsets are calculated

Shop calculates the carbon emitted from the delivery of your order and then translates those emissions into the number of trees we need to protect to offset the carbon.

The carbon emissions are estimated based on transportation method, package weight, and delivery distance:

  • Transportation method - We calculate the speed of the delivery based on the time between checkpoints, and then select the most logical transportation method between long flight, short flight, or truck. Each transportation method is associated with a different level of carbon emissions.
  • Package weight - We use the measured weight of a package when it’s available, and if it’s not, we use an average shipment weight.
  • Delivery distance - We use the shipping address, delivery address, and any checkpoints in between to estimate the distance that the delivery travels, then we use the haversine formula to calculate the distance between pairs of latitudinal and longitudinal points.

The average tree seedling in the rainforest captures about 1 kg or 2 lbs of carbon. We use this calculation to determine the number of trees we need to protect to offset the delivery of your order, and we always round up to at least one tree.

View carbon offsets

You can view the estimated number of trees that you protect with each order, as well as the total number of trees protected by the entire Shop community.

Steps

  1. In Shop, tap your profile tab.
  2. Tap Carbon offsetting, then Learn more.
  3. Optional: To post about carbon offsets on social media or in a private message, tap Share.

More ways to get help

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